1. Booking Policy:
- Guests must provide accurate information during booking.
- Bookings are confirmed upon receipt of payment.
- Cancellation policy details (e.g., refund timelines, fees) are clearly communicated.
2. Check-in and Check-out Policy:
- Check-in time is [time], and check-out time is [time].
- Late check-outs may incur additional fees unless arranged in advance.
- Guests must return keys/cards upon check-out to avoid replacement charges.
3. House Rules:
- No smoking inside the premises.
- No pets allowed unless specified in the listing.
- Quiet hours from [time] to [time] to respect neighbors.
4. Security and Safety:
- Guests are responsible for securing the property during their stay.
- Emergency contact information (host, local authorities) provided to guests.
- Use of security features (e.g., alarms, locks) as instructed.
5. Cleaning and Maintenance:
- Guests are expected to maintain cleanliness during their stay.
- Cleaning fees apply and are included in the booking.
- Hosts conduct periodic inspections or cleaning services.
6. Damages and Liability:
- Guests are liable for damages beyond normal wear and tear.
- Hosts may charge for damages caused during the stay.
- Liability waivers for amenities (e.g., swimming pool, gym) provided.
7. Payment and Refund Policy:
- Payment methods accepted (e.g., credit cards, online payment platforms).
- Refund policy for cancellations (e.g., full refund if canceled [number] days before check-in).
- Deposit requirements and refund timelines specified.
8. Privacy and Data Protection:
- Guest information is collected and used in accordance with privacy laws.
- Hosts and guests agree to respect each other's privacy during the stay.
- Confidentiality of booking details and personal information maintained.
9. Community Guidelines:
- Respect for local laws and regulations.
- Respectful behavior towards neighbors and community members.
- Zero tolerance for illegal activities or disruptive behavior.
10. Feedback and Resolution:
- Guests encouraged to provide feedback for continuous improvement.
- Dispute resolution process outlined for any conflicts or issues.
- Hosts strive to address guest concerns promptly and professionally.
These policies aim to provide clear guidelines for both hosts and guests, ensuring a smooth and enjoyable experience with VentureBNB properties.